During the summer, some cookies — especially our stuffed or heavily topped ones — may soften or melt in transit. Don’t panic! Just place them in the fridge for a bit once they arrive, and they’ll firm right back up without losing any of that deliciousness.

Please note: we do not offer refunds or replacements for melted or “deflated” cookies. These treats are delicate, and warm-weather shipping always comes with a little risk.

To help prevent issues, keep a close eye on your tracking info and grab your cookies as soon as they’re delivered. Sitting outside too long in the heat can do more damage than the ride itself

Yes, we offer Canada-wide shipping for cookies only. Cakes and other treats are available for local pickup at our Hamilton Office.

Canada-Wide Shipping Schedule for Cookies
(Minimum order of 6 cookies required)

Order Cut-Off Time:

• Orders placed between Saturday to Friday by 11:59 PM EST→ Will ship the following Monday.

Orders placed after the Friday cut-off will ship the Monday after next.

Please Note:
We do not offer pickups for cookies at this time. All cookie orders are shipped directly to your door across Canada.

We’re committed to getting your cookies to you fresh, fast, and hassle-free. Thank you for your understanding and support!

Every cookie is made to order. Our lead times allow us to plan, prep, and bake every order with the love and attention it deserves.

Thank you for understanding—and for supporting a small, woman-run bakery built on passion, creativity, and a whole lot of butter and love.

Each cookie is individually wrapped, heat sealed, then carefully packaged to ensure it arrives fresh and in perfect condition. We take every precaution to minimize the risk of damage during transit.

Here are a few tips to ensure your cookies arrive fresh and delicious:

✔️Double-check your shipping address before placing your order.

✔️Keep an eye on your tracking number and retrieve your package as soon as it arrives.

✔️ Consider shipping to a location where someone will be available to receive the package.

✔️Choose express shipping for the fastest delivery.

If a package is returned to us due to an incorrect address or failure to pick it up, we can reship it at the customer’s expense. Unfortunately, we cannot guarantee product freshness after extended shipping times.

No, we do not offer refunds for lost, delayed, or unclaimed packages. Please consider this before placing an order. Once an order is shipped, it is the customer’s responsibility to track and retrieve their package.

If your package is lost by the carrier, we recommend reaching out to Canada Post or Purolator directly for a resolution.

We are not responsible for spoilage caused by shipping delays beyond our control. However, we use high-quality packaging to preserve freshness for as long as possible.

We take great care to package our cookies securely, but minor breakage may occur during transit. If your order arrives severely damaged, please contact us within 24 hours with photos of the packaging and cookies. We will review the situation and determine the best way to assist you.

If your package is held at the post office and not picked up in time, we are not liable for spoilage or damage. We do not offer refunds or replacements for unclaimed packages.

To prevent this, please check your tracking updates regularly and retrieve your package as soon as possible.

We ship all cookies the fasted method possible to ensure they arrive as fresh. However, once your order has been shipped, we are not responsible for carrier delays. Shipping times are estimated, and while most packages arrive within 1-2 business days, however Western and Northern Canada maybe see longer shipping times due to distance and carrier timelines. Additionally, unforeseen delays can happen.

ur facility is not nut-free, and cakes, cookies, and other desserts may come into contact with dairy, wheat, nuts, soy, and other allergens. By ordering, you acknowledge this risk.

Due to the perishable nature of our products, we do not offer refunds for shipped orders. If there is an issue with the quality upon arrival, please contact us directly and we’ll work to resolve it.

Once you receive your cookies, they can remain fresh in their heat-sealed packaging for up to one (1) week at room temperature. However, our cookies actually last up to three (2) weeks in their sealed packaging. We list one week to account for shipping time and ensure the best quality upon arrival. For the best taste and texture, we recommend enjoying them within three (3) days of receiving them.

• Store in an airtight container at room temperature.
• Avoid direct sunlight or heat, which can cause decorations to fade or soften.

For extended storage, cookies can also be frozen for up to 3 months. Keep them individually sealed in plastic wrap, and place them in an airtight container or freezer-safe bag. When ready to enjoy, let them thaw at room temperature.